What We Deliver

BPO Services that scale with you.

From end-to-end call center outsourcing to surgical third-party quality monitoring — every True Voice Hub service is engineered around the metrics that move your business forward.

Why BPO. Why Now.

BPO is no longer a cost-cutting exercise. It's a growth lever.

Today's outsourcing has evolved from handling single non-core tasks to running multiple business-critical operations. As organizations across public and private sectors strive to do more with less, BPO models have become more strategic than ever.

True Voice Hub helps you control costs, enhance cross-functional collaboration, improve transparency, and achieve long-term business growth — across every service we deliver.

True Voice Hub call center outsourcing team handling customer calls
Service 01

Call Centre Outsourcing

End-to-end voice & non-voice operations

We run inbound, outbound, email, and chat operations across multiple queues — Standard, Premium, Retailer Help Desk, Churn Prevention, Lead Conversion, and Web Chat — with skilled agents trained on your brand voice and KPIs.

  • 24/7 multi-shift coverage
  • Multilingual agent pools
  • Omni-channel support (voice, email, chat)
  • Custom CRM integration
  • Real-time SLA dashboards
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Quality monitoring dashboards used by True Voice Hub QA analysts
Service 02

Quality Assurance & Monitoring

A robust QMS for voice & non-voice interactions

A Quality Assurance and Quality Management System for voice and non-voice interactions is vital for contact centers today. 85% of customers form an opinion about a brand based on a single interaction with your contact center agent — we make sure that opinion is the right one.

  • Voice, email & chat call audits
  • Compliance gap identification
  • Agent skill-gap reports
  • Process leakage detection
  • People–Process–Product–Tech recommendations
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CSAT measurement analytics and customer satisfaction dashboard
Service 03

CSAT Measurement

Customer Satisfaction programs that drive loyalty

63% of customers say they would become disloyal due to a poor contact center experience. We design and run CSAT programs that translate raw survey feedback into actionable, agent-level insights — so you fix the cause, not just the symptom.

  • Post-call CSAT surveys
  • NPS & CES tracking
  • Verbatim sentiment analysis
  • Agent-wise scoreboards
  • Loyalty trend reporting
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Third party quality monitoring audit session at True Voice Hub
Service 04

3rd Party Quality Monitoring

Independent, unbiased contact center audits

Whether you operate captive or outsourced contact centers, an independent perspective uncovers what your in-house QA team may have normalized. We listen to and assess voice, email, and chat interactions across all queues — delivering real-time, actionable insights.

  • Calibration sessions with internal QA
  • Bias-free interaction sampling
  • Side-by-side benchmark scoring
  • Coaching opportunity flags
  • Executive performance reviews
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Voice and non-voice support agents at True Voice Hub workstations
Service 05

Voice & Non-Voice Support

Inbound, outbound, email, chat — all channels

Modern customers move between channels mid-conversation. Our voice and non-voice support pods are trained to deliver consistent brand experience across phone, email, web chat, social DMs, and ticketing platforms.

  • Inbound customer support
  • Outbound sales & retention
  • Email ticket management
  • Live chat & web chat
  • Social media response
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Trained contact center agents at True Voice Hub Gurgaon
Service 06

Manpower Solutions

High-performance contact center talent

Hire, train, and deploy contact center talent matched to your brand culture and process complexity. We handle sourcing, screening, onboarding, and continuous performance management — giving you a flexible workforce without the HR overhead.

  • Pre-vetted agent pools
  • Process-specific training programs
  • Continuous performance coaching
  • Attrition management support
  • Flexible scaling up & down
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What You Gain

Outcomes our service portfolio enables

Cost Control

Reduce operational risk and minimize cost-per-interaction without sacrificing quality.

Cross-Team Collaboration

Enhanced collaboration across departments, vendors, and outsourced teams.

Transparency

Clear, accountable reporting at the agent, team, and process level.

Long-Term Growth

Sustainable, performance-led BPO programs that compound over time.

Compliance Readiness

Continuous monitoring of process and regulatory adherence.

Faster Time-to-Live

Most engagements move from kickoff to live operations within 30 days.

Services FAQ

Service-specific answers.

Don't see your question? Drop us a note and our team responds within a few hours.

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What types of queues does True Voice Hub monitor?
We monitor every common contact center queue type — Standard, Premium, Retailer Help Desk, Churn Prevention, Lead Conversion, Web Chat, and custom queues built around your business. Audits cover voice, email, and chat interactions equally.

Do you only work with outsourced contact centers, or captive too?
Both. Our 3rd-party quality monitoring service is just as effective for captive contact centers — many clients use us to validate or benchmark their internal QA scores.

How do you measure CSAT?
We deploy post-interaction surveys (IVR, SMS, email, web), analyze verbatim feedback, and report agent-wise satisfaction scores along with NPS and CES where applicable. Insights are delivered weekly or monthly per your cadence.

What does "Voice & Non-Voice support" actually cover?
Voice covers inbound and outbound calls. Non-voice covers email tickets, live chat, web chat, and social-channel responses. We can run any single channel or a fully integrated omni-channel program.

How does pricing work?
Pricing depends on scope, volume, and SLA requirements. We offer per-FTE, per-transaction, and outcome-based models. Get on a quick call and we'll send a tailored proposal within 24 hours.

Can you scale up quickly during a peak season?
Yes — we maintain trained agent pools that allow rapid scaling. With 30 days' notice we can typically add 25–50% capacity without quality dilution.
Ready to Scale Your Operations?

Let's Build Your Customer Experience Edge Today

Talk to a True Voice Hub specialist. We'll map a BPO solution for your contact center in 24 hours — no commitment required.

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