Privacy Policy

True Voice Hub ("we", "us", or "our") respects the privacy of every visitor to our website and every client engaging our BPO services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit truevoicehub.com or interact with our services.

1. Information We Collect

Personal Information

We may collect personally identifiable information when you voluntarily provide it through our website enquiry forms or email correspondence. This includes:

• Full name and company name
• Email address and phone number
• Job title and department
• Service interests and project requirements
• Any additional information you choose to share in your message

Automatically Collected Information

When you visit our website, certain data is collected automatically through cookies, log files, and similar technologies:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring website
• Device identifiers and approximate geographic location

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to your inquiries and providing requested information about our BPO services
• Sending proposals, quotations, and contractual documents
• Improving our website, services, and customer experience
• Sending occasional marketing communications (you may opt out anytime)
• Complying with applicable legal obligations
• Detecting and preventing fraud or unauthorized access

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist in operating our website, processing communications, or providing analytics — bound by strict confidentiality agreements.
• Legal compliance: When required by law, court order, or government regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards in place.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and understand visitor preferences. You can control cookie settings through your browser; however, disabling cookies may affect certain website functionalities.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Withdrawal of consent: Withdraw your consent to processing where consent is the legal basis.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at Contact@truevoicehub.com.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

9. Children's Privacy

Our services are intended for businesses and adult professionals. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when revisions were made. Continued use of our website after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Legal Entity: Shree Achyutam Hermitage Private Limited (CIN: U55109DL2024PTC432044)
• Email: Contact@truevoicehub.com
• Enquiry Form: truevoicehub.com/contact.php
• Office: 150, 4th Floor, Udyog Vihar Phase 1, Gurgaon, Haryana 122016, India
• Registered Office: RZ-D/50, Top Floor, Dabri Extn., Dabri, New Delhi 110045, India