Trusted BPO Partner Since 2024

Your Voice. Our Mission.
Real Results.

True Voice Hub is a Gurgaon-based BPO services company delivering call center outsourcing, quality monitoring, and CSAT measurement to organizations across IT, BPO, and ITeS sectors. We help you cut costs, raise CX standards, and scale operations — without compromise.

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Years Experience
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Agents Trained
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Client Retention
True Voice Hub call center agents handling customer support in Gurgaon office
ISO Quality Standards

Powering customer experience for industries that demand precision

Banking & Fintech
E-Commerce
Telecom
Healthcare
Travel
SaaS / IT
Business team meeting at True Voice Hub Gurgaon office discussing BPO strategy
About True Voice Hub

A BPO Partner That Treats Every Conversation Like Your Brand Depends On It.

True Voice Hub is a Gurgaon-based business process outsourcing company helping organizations control costs, reduce operational risk, and elevate customer experience. We deliver skilled manpower and tailored process optimization across IT, BPO, and ITeS sectors.

Today, outsourcing is no longer a cost-cutting exercise — it's a long-term efficiency engine. We've evolved with it, expanding from single non-core tasks to managing business-critical operations for some of India's most respected brands.

  • 3rd Party QA

    Independent quality monitoring

  • CSAT Measurement

    Loyalty-grade metrics

  • Call Centre Outsourcing

    End-to-end CX delivery

  • Process Optimization

    People + Process + Tech

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What We Do

Core BPO Services Engineered for Performance

Whether you run a captive contact center or fully outsource, our service portfolio gives you visibility, accountability, and measurable improvement.

Call Centre Outsourcing

End-to-end voice and non-voice support across multiple queues — Standard, Premium, Retailer Help Desk, Churn Prevention, Lead Conversion.

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Quality Monitoring

Robust QA system for voice & non-voice interactions. Continuous visibility on agent compliance, skill gaps, and CX standards.

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CSAT Measurement

Customer satisfaction measurement programs that translate raw feedback into actionable loyalty insights.

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3rd Party Quality Audits

Independent, unbiased quality monitoring to validate your in-house QA scores and uncover hidden process gaps.

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Voice & Non-Voice Support

Inbound, outbound, email, and live chat support staffed by skilled agents trained on your brand voice.

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Manpower Solutions

High-performance contact center talent. Hire, train, and deploy agents matched to your process and culture.

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Why True Voice Hub

Customer Experience Is Now a Competitive Edge.

Studies show 85% of customers form an opinion about your brand based on a single contact center interaction — and 63% say a poor experience is enough to make them disloyal.

We help you stay on the right side of those numbers with continuous quality visibility, real-time insights, and recommendations rooted in People, Process, Product, and Technology.

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Established Since 2024

A decade-plus of BPO consulting experience for IT, BPO, and ITeS leaders.

Performance-First Model

Every metric tied to customer outcomes — not vanity scores.

Process Optimization

Custom playbooks for your queues, not a one-size-fits-all script.

Real-Time Visibility

Live QA dashboards across voice, email, and chat interactions.

How It Works

A 4-Step Engagement Built for Speed

From discovery to live operations, we move fast — without skipping the rigor that makes BPO partnerships work long-term.

01

Discovery

We map your current contact center workflows, queues, KPIs, and pain points.

02

Design

A custom QA framework, staffing plan, and tech-stack recommendation tailored to your goals.

03

Deploy

Trained agents, monitoring tools, and reporting cadence go live — usually within 30 days.

04

Optimize

Continuous improvement loops on People, Process, Product, and Technology.

Client Voices

Trusted by Brands. Loved by Their Customers.

"True Voice Hub turned our QA process around in three months. CSAT went from 71% to 89% and our agents finally have actionable feedback."

R
Rajeev Malhotra
Head of CX, Fintech Co.

"Their independent monitoring caught process gaps our internal team had missed for years. Honest, sharp, and reliable team."

S
Sneha Krishnan
COO, E-commerce Platform

"Outsourcing our retailer help desk to True Voice Hub freed up our captive team to focus on premium customers. Win–win partnership."

A
Anand Verma
VP Operations, Telecom
FAQ

Questions, answered.

Have something specific in mind? Send us your requirements and a True Voice Hub specialist will get back to you — no commitment.

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What is BPO and how can True Voice Hub help my business?
Business Process Outsourcing (BPO) is the practice of contracting specific business operations — like customer support, quality monitoring, or back-office work — to a specialist partner. True Voice Hub helps you control costs, reduce operational risk, and scale CX without expanding your headcount.

What services does True Voice Hub offer in Gurgaon?
We offer call centre outsourcing, voice & non-voice support, 3rd-party quality monitoring, CSAT measurement, manpower solutions, and end-to-end process optimization for IT, BPO, and ITeS organizations.

How does third-party quality monitoring work?
Our QA team independently listens to and assesses voice, email, and chat interactions across queues like Premium, Retailer Help Desk, Churn Prevention, Lead Conversion, and Web Chat. You get unbiased reports on compliance, skill gaps, and improvement opportunities.

How quickly can you deploy a contact center team?
A typical engagement goes from discovery to live operations in about 30 days. Smaller, focused projects can be live in as little as two weeks.

Where is True Voice Hub located?
Our office is at 150, 4th Floor, Udyog Vihar Phase 1, Gurgaon, Haryana 122016. Our registered address is RZ-D/50, Top Floor, Dabri Extn., New Delhi 110045.
Ready to Scale Your Operations?

Let's Build Your Customer Experience Edge Today

Talk to a True Voice Hub specialist. We'll map a BPO solution for your contact center in 24 hours — no commitment required.

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