Who We Are

Built on Quality.
Driven by Real People.

A Gurgaon-headquartered BPO consulting partner trusted by leading IT, BPO, and ITeS organizations since 2024.

About True Voice Hub

A trusted BPO partner since 2024.

True Voice Hub is a business process outsourcing (BPO) services company headquartered in Gurgaon, Haryana, India, serving organizations across the IT, BPO, and ITeS sectors since 2024. The company specializes in call center outsourcing, third-party quality monitoring, CSAT measurement, and customized process optimization solutions for both captive and outsourced contact center operators.

We empower client organizations with skilled manpower and tailored process improvements, enabling them to control costs, reduce operational risk, and elevate customer experience. Our service philosophy is rooted in continuous visibility and improvement — anchored on the four pillars of People, Process, Product, and Technology.

Today, our team supports voice and non-voice operations across queues like Standard, Premium, Retailer Help Desk, Churn Prevention, Lead Conversion, and Web Chat — delivering measurable improvements in compliance, agent performance, and customer satisfaction.

True Voice Hub team collaborating on BPO strategy in Gurgaon
Our Foundation

What we believe in

Our Mission

Help organizations turn every customer interaction into a moment of brand loyalty — through skilled people, smart processes, and honest measurement.

Our Vision

To be South Asia's most trusted BPO consulting partner — known for transparency, performance, and long-term client relationships.

Our Values

Accountability over excuses. Quality over quantity. Partnership over transactions. People over scripts.

By the Numbers

A decade of measurable impact

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Years in BPO Consulting
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Agents Trained & Deployed
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Active Brand Partnerships
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Average Client Retention
True Voice Hub leadership team strategy session
Why True Voice Hub

The partner you build long-term with — not just hire for a project.

Established in 2024, True Voice Hub is a BPO consulting company that empowers reputed organizations with high-performance manpower and tailored process solutions. We deliver end-to-end BPO and consulting services for clients in the IT, BPO, and ITeS sectors — helping businesses scale efficiently while ensuring quality and compliance at every touchpoint.

Skilled Manpower On-Demand

Hire, train, and deploy contact center talent matched to your brand voice and process complexity.

Tailored Process Solutions

No template playbooks. Every framework is engineered around your queues, KPIs, and customer mix.

Quality & Compliance First

Independent QA on voice, email, and chat — uncovering gaps your internal team may have normalized.

Scale Without the Risk

Bring on capacity in 30 days. Scale up or down with predictable cost and consistent CX standards.

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Industries We Serve

Specialized expertise across high-volume sectors

We've operationalized BPO programs for category leaders in industries where every customer interaction counts.

Banking & Finance
E-Commerce & Retail
Telecom
Healthcare
Travel & Hospitality
IT & SaaS
Logistics
EdTech
Ready to Scale Your Operations?

Let's Build Your Customer Experience Edge Today

Talk to a True Voice Hub specialist. We'll map a BPO solution for your contact center in 24 hours — no commitment required.

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